Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you use afac776 — covering account creation, deposits through bKash, Nagad, or Rocket, withdrawal conditions, and how we handle disputes.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
afac776 Read These Terms Before You Open an Account
HOW WE HANDLE THIS

Account Security, Data Retention, and Your Rights

These terms exist to protect both sides clearly. We hold your account data only as long as it is needed to operate your account and meet any applicable obligations in the regions we serve. You can request a summary of the data we hold by contacting support through live chat or email. For any change to your account details — including the bKash, Nagad, or Rocket number linked to your wallet — you will need to complete a verification step before the change takes effect. This keeps your withdrawal path secure.

Account Security

Every account is protected by OTP verification at login. If we detect an unusual access pattern, your account may be temporarily held pending a quick identity check through support.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by the applicable rules of eligible regions we operate in.

Wallet Verification

The bKash, Nagad, or Rocket number you register must match the name on your account. Mismatches will pause withdrawals until the linked wallet is verified through our account team.

Requesting Changes

To update your registered details or request a review of a suspended account, contact support by email with your account ID and the relevant transaction reference so we can act quickly.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question for you — whether about your account status, a payment processed through bKash or Nagad, or a restriction applied to your account — our support team is the right place to start. Raise your query through the channel that works best for your device and situation. We aim to respond to all terms-related queries with a clear written answer, not a form reply.

Team online

Live Chat

Open the chat icon in the bottom corner of any page on afac776 to reach a support agent directly about your account terms or a transaction query.

Email Support

Write to our support address for formal terms queries, account disputes, or if you need a written record of our response for your own reference.

Account Dashboard

Log in and use the Help section in your account dashboard to submit a terms query tied directly to your account, your bKash, Nagad, or Rocket transaction history.

Common Questions About These Terms

These are the questions we hear most often when people read through the terms for the first time. Each answer reflects the actual policy as it stands on afac776 — not a generic summary.

Yes. These terms cover all transactions regardless of which local wallet you use. Rocket, Nagad, and bKash deposits and withdrawals are all subject to the account and payment terms published here.

We will publish any updated terms on this page. Continuing to use your account after an update is published means you accept the revised version. We recommend checking this page periodically.

Duplicate accounts are closed under these terms. Any balance may be withheld while we review the situation. Contact support promptly if you believe a duplicate was opened in error.

Eligibility depends on your local law and the region you access from. We do not determine eligibility on your behalf — you are responsible for confirming that access is permitted where you are.

Before your first withdrawal to bKash, we will ask you to confirm that the registered wallet number matches the account name. This is a one-time step handled through the account dashboard or support.

Send a data request to our support email with your account ID. We will provide a summary of the personal and transaction data we hold, subject to the applicable rules of your eligible region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.